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          Dormers Wells Medical Centre

Dormers Wells Medical Centre serves the whole of Southall as well as its surrounding towns. Our team consists of 2 GP partners, 2 Locum GPs, 1 nurse, 1 practice manager, 1 practice secretary, 1 health care assistant, and 5 reception staff.

Dormers Wells Medical Centre offers a full general practice service and run specialist clinics for children and pregnant women, diabetes and asthma sufferers, phlebotomy, ECGs, Warfarin monitoring, ring pessary and coil fitting and for patients needing minor surgery.

At Dormers Wells Medical Centre, we aim to treat all of our patients promptly, courteously and in complete confidence.

Vision Statement

The Doctors, nurses and all staff are committed to the provision of high quality patient care and best practice, through the delivery of services which are timely, considerate and responsive to the need of our patient population, and supported by a clear focus on patient care. Put simply, we employ a “one vision, one voice” approach; to work hand in hand with our patients to meet a common objective of meeting the health need of the patient population.

  To achieve this we will:

  • Listen to and understand the needs of our patients, and whenever possible reflect those need on our services;
  • Provide an environment which is clean, safe, and conductive to high quality patient care.
  • Provide urgent appointments that enable patients, as a minimum, to talk to a clinician on the day.
  • Offer patients, with on-going health issues, a clinical programme, jointly owned by both of us, to ensure that their reviews and medications are managed effectively.
  • Ensure that clinical and non-clinical staff partake in continuous professional development, ensuring we practice in accordance with national guidelines, recognise best practice, enable our patients and practice to benefit from continuous improvement and working with the wider healthcare environment to deliver innovative solutions.
  • Provide excellent patient service, by ensuring we respond to patient in an open, caring and timely fashion and importantly keep our promises.
  • Utilise available technology to enable all our clinical staff to respond effectively to your health care needs.
  • Ensure your prescription when already on” repeat” is ready for collection within 48hours or where there is an issue contact you to advise of any delay.
  • Provide non-NHS services in timely fashion against an agreed tariff.
  • Regularly communicate with you on surgery performance.
  • Respond quickly and pro-actively to any concerns that you may have about the service you receive from us.

DORMERS WELLS MEDICAL CENTRE IS A REGISTERED YELLOW FEVER CENTRE.

Latest News

On the 20th March 2017 a new serive was launched in the Borough of Ealing. This service is called Extended Hours Access.

The service offers patients the chance to be seen by a Doctor or a nurse outside of our practice's core opeing hours. You will not be seen by one of the Doctors from our practice

The service is being delivered in three hubs ( GP Surgeries) across the borough. One in Ealing, one in Hanwell and one in Southall.

Appointments are available seven days a week form 18.30 - 20.00 Monday to Friday and from 08.00 - 20.00 Saturday and Sunday.

All of these appointments are pre bookable.

If you would like to access one of these appointments please contact the practice and one of our receptionists will be happy to help you.

The Friends & Families Test is now available. Please ask at Reception for details.

Please note that the walk in Centre at Featherstone Road has now closed. When the surgery is closed please contact NHS 111 who can advise you where to go if you require treatment when the surgery is closed.

Please click on the link below. It contains very useful information and advice for the public related to maintaining health and well-being, advice on various health conditions, i.e., dementia, diabetes, as well as guidance on exercise, diet and nutrition including video‘s (in different languages) that guide and advise people on various long term conditions such as Memory loss and Dementia, Diabetes, Falls etc and an understanding of how to manage these conditions.

http://www.healthyealing.com/

Opening Hours

Find out when our practice is open, what the GP consulting times are and what to do if you need help when the practice is closed. Find out more

The Doctors, nurses and all staff are committed to the provision of high quality patient care and best practice, through the delivery of services which are timely, considerate and responsive to the need of our patient population, and supported by a clear focus on patient care. Put simply, we employ a “one vision, one voice” approach; to work hand in hand with our patients to meet a common objective of meeting the health need of the patient population.

(Site updated 24/04/2017)
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